Our policies

The Avon Gorge Hotel is part of Malmaison Hotel du Vin Brand Services Ltd. Each hotel operates to the same standards in important areas. If you’d like to read more of the detail, our policies and codes of practice are explained below.

Data protection

At Malmaison Hotel du Vin Brand Services Ltd we take the privacy of our customers and the security of their personal information very seriously.
The personal information we collect

We only collect the personal information you voluntarily provide to us for our legitimate business purposes. This information may include your name, contact details and credit or debit card information when booking a room with us.
How we use your personal information

We use your personal information as follows;

To respond to and fulfil your requests regarding enquiries and reservations To tailor our services to your requirements and preferences With your agreement, we also provide you with information about other products, services and special offers For our administrative management and internal marketing analysis

The personal information we share

We do not disclose your personal information to any third parties.


Our website may employ the use of “cookies”. These are small pieces of information that are stored by your browser on your computer’s hard drive which track and report back information about your usage. We analyse this information to improve our site by making it more responsive to the needs and preferences of our users. We use cookies to help us understand our website traffic patterns to determine our visitors’ interests and needs. Most browsers automatically accept cookies but, if you wish, you can prevent this in your browser settings.

We give you choices and control over the collection and use of your personal information. We give you the opportunity to opt out of receiving written or electronic promotional and marketing information.