The Avon Gorge Hotel is part of Malmaison Hotel du Vin Brand Services Ltd. Each hotel operates to the same standards in important areas. If you’d like to read more of the detail, our policies and codes of practice are explained below.
At Malmaison Hotel du Vin Brand Services Ltd we take the privacy of our customers and the security of their personal information very seriously.
The personal information we collect
We only collect the personal information you voluntarily provide to us for our legitimate business purposes. This information may include your name, contact details and credit or debit card information when booking a room with us.
How we use your personal information
We use your personal information as follows;
To respond to and fulfil your requests regarding enquiries and reservations To tailor our services to your requirements and preferences With your agreement, we also provide you with information about other products, services and special offers For our administrative management and internal marketing analysis
The personal information we share
We do not disclose your personal information to any third parties.
We give you choices and control over the collection and use of your personal information. We give you the opportunity to opt out of receiving written or electronic promotional and marketing information.
Links to other sites
Our website may contain links to other sites that are owned/operated by third parties and have established their own privacy and security policy. We encourage you to review these policies before submitting any personal information through these sites.
How we strive to protect personal information
Malmaison Hotel du Vin Brand Services Ltd has implemented a variety of encryption and security technologies along with procedures to protect information stored in our computer systems from unauthorised access. We also maintain procedural safeguards that restrict access to your personal information to employees who need to know your personal information in order to provide the products and services that you request.
Updates to this statement
We will update this statement from time to time to reflect changes in our business. We will post any changes on our website and we will do our best to ensure any information held relating to you is kept up-to-date, and accurate. In this regard, we also rely on you to notify us if your information requires updating or deleting.